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Print Coordinator, Inside Sales

Compugen Inc | Posted 11-09-2021

Richmond Hill (Architecture and Design)


Print Solutions - Coordinator


About Us

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.


If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.


The National Print Solutions Coordinator is responsible for quote to delivery for existing and new customers. Working in a dynamic team environment with internal & external partners to provide details and coordinate a seamless delivery providing exceptional customer experience is the primary focus.

This position reports to the Director, Inside Sales


Responsibilities

  • Manage and coordinate all aspects of the order from quote to delivery
  • Effectively communicate with stakeholders to provide proactive status updates & highlight possible delays
  • Works closely with Managed Print Director, as well as organizations related to the support of print (Delivery Manager, Logistics, Configuration, etc...)
  • Co-ordinate and schedule the receipt of product from the supplier to Compugen or direct to customer site(s)
  • Negotiate freight and timelines with suppliers or White Glove Services (SCI)
  • Proactively verify client’s order at various stages through the process, to ensure delivery meets client’s timeline
  • Management of rollouts to various destinations across Canada, when required
  • Ensure Project Planners have advance notice of shipments to ensure techs arrive on time
  • Provide support and input on process enhancements

Qualifications


  • A philosophy that customer service is important above all and an ability to resolve customer needs in innovative and effective manners is the key success factor of this role
  • Experience in the IT industry is required and having knowledge of print is an asset
  • Working with Industry leaders such as HPi, Xerox, Lexmark, Epson an asset
  • Understanding of supply chain models & processes
  • Conduct research and exercise good business judgment
  • Knowledge of process improvement – Identify root cause and solution
  • Demonstrated ability to manage multiple priorities/projects, meet deadlines and responsibilities
  • Ability to organize, prioritize and multitask
  • Excellent communication skills at all levels within the organization and with customers
  • Experience working in a VAR or distribution channel experience would be beneficial
  • A strong desire to grow and develop in the role and beyond
  • Proficiency in Microsoft Office applications
  • Post-Secondary education or equivalent work experience