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Software Technical Support Specialist

itracks | Posted 23-08-2019

Saskatoon (Commercial and Sales)


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Canada United States Software Technical Support Specialist (Night Shift) – itracks Skip to content
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Software Technical Support Specialist (Night Shift)

itracks is seeking a Full Time Software Technical Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants. This position is a rotating shift between daytime and nights.

Responsibilities:
  • Provide technical and client support for itracks’ software applications
  • Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
  • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner
  • Perform technical calls for participant recruitment
  • Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
  • Contribute to sales growth by delivering high quality technical support
  • Work effectively in a team environment for the good of the company as well as individuals
  • Perform other duties as may be assigned or requested
Qualifications:
  • Some post-secondary education, preferably in computer technology, or related work experience
  • Candidate must be fluent in English
  • Excellent organizational skills
  • Ability to work both independently and in a team environment
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook
  • Ability to work under pressure in a face-paced work environment

humanresources@itracks.com